Operational Area Manager Germany

Are you service-oriented, conscientious, independent, communicative, and a true team player? And do you see it as a challenge to help customers with your knowledge of pig farming? Then you’ve come to the right place! 

For this job, residence in Germany, in the area of north / north-west Osnabrück, is required.

Your responsibilities

As a part of our customer service team in Germany, you will be the first point of contact for our customers in the German market. You will help them with questions and support them to get the maximum value from our different software.

The starting point for your actions is actively considering customer requests. You are our eyes and ears in practice and know exactly what can be improved. Through good analysis, you will recognize the customer’s question, request, or problem and know how to respond to them in a service-oriented manner.

You are responsible for the appropriate processing of all inquiries, requests, and needs. You will spend most of your time on helpdesk and self-service-related tasks, i.e., maintaining the self-service portal, customer journeys, e-learning, and training new customers.

You will be the operational link to the local agribusiness, key accounts, and a member of our international customer service team. You will also be in contact with our Innovation Department when our software is updated for the specific market you are working in. As an Operational Area Manager, you are the internal go-to person in our operational department, Operations. You will, for example support the local Sales team with commercial approaches, such as in-depth presentations, exhibitions, or trade fairs, and assist our Marketing department with specific market campaigns. Occasionally, you will also assume the role of Project Manager for larger tasks executed in Operations related to your geographical area.

Your Profile

• Knowledge of the agricultural sector/pig farming.
• Customer- and service-oriented.
• Communicative and interpersonal skills.
• Proactive, solution-oriented thinking.
• Professional, enthusiastic, and flexible.
• Technical affinity (ICT).
• Fluent native German speaker and advanced written and spoken English skills.
• Flexible and pragmatic approach, a true self-driven team player.

What we have to offer…

We offer a full-time position in a pleasant working environment and a challenging role in a rapidly developing sector. We believe in personal growth and development and are focused on giving you the opportunity to develop further by working with you to create a personal development plan and providing you with the necessary support and additional training. You must be a resident of Germany for this position.

Would you like to learn more?

If you are passionate about this role and interested in joining our team, please send your comprehensive resume to hrm@agrovision.com.

If you have any further questions, please contact Janine Roemen (Team Leader Operations) at j.roemen@agrovision.com.